Help & FAQ
Find answers to common questions or reach out to our support team.
General
What is Redwinnd Esports?
Redwinnd Esports is a premier mobile esports tournament platform where you can compete in your favorite games, win prizes, and connect with fellow gamers.
How do I get started?
Simply create an account, browse available tournaments, and register for one that interests you. Make sure to link your game account for verification.
Is Redwinnd Esports free to use?
Yes! Creating an account and browsing tournaments is completely free. Some tournaments have entry fees, while others are free to enter.
Account
How do I reset my password?
Go to the login page and click 'Forgot Password'. Enter your registered email and follow the instructions sent to your inbox.
Can I change my username?
Yes, you can change your username once every 30 days from your Profile settings.
How do I link my game account?
Navigate to Profile > Linked Accounts and follow the prompts for each game you wish to connect.
Payments
What payment methods are accepted?
We accept UPI, credit/debit cards, and popular digital wallets. All transactions are processed securely.
How long do withdrawals take?
Withdrawals are typically processed within 24-48 hours. Bank transfers may take an additional 1-3 business days.
Is there a minimum withdrawal amount?
Yes, the minimum withdrawal amount is ₹100. This helps us manage transaction fees efficiently.
Tournaments
How do I join a tournament?
Find a tournament you like, click 'Register', and pay the entry fee (if any). You'll receive updates and the room code before the match starts.
What happens if I miss my match?
If you miss your scheduled match without prior notice, you may be disqualified. Always check the tournament schedule.
How are winners determined?
Winners are determined based on the game's official scoring system. Our admins verify all results before prize distribution.
Can I get a refund if a tournament is cancelled?
Yes, if a tournament is cancelled by organizers, your entry fee will be fully refunded to your wallet within 24 hours.
Still need help?
Our support team is here for you 24/7.